Support Packages

We are offering the following support packages for the current school year.

Level 1: Region 10 User Group Participation Only *

This includes five R10 User Group meetings that meet bi-monthly to discuss areas of the software that pertain to school districts during certain times of year. These are available via webinar and recorded for later viewing. Selected users will also be added to the R10 Skyward email list for updates and newsletters.

Level 2: Region 10 User Group and Workshops *

This option includes our 5 R10 User Group meetings and at least 4 workshops during the year. Two workshops will cover Submission 1 and Submission 3 State Reporting topics specific to the Skyward Software and TSDS updates. The other two workshops are determined based on major TEA or Software changes and customer demand.

Level 3: Region 10 User Group/Workshops/Roundtables *

Includes the benefits of Levels 1 and 2, as well as the fall and summer roundtable sessions hosted by Region 10. This allows for districts all over the state to participate in a group discussion on different district procedures and how the software can be best utilized for unique situations.

Level 4: 5 Training Days *

Includes the benefits of Level 3, as well as 5 On Site / WebEx days of training with a Region 10 Skyward trainer on any Skyward modules supported by the ESC.

Level 5: 10 Training Days *

Includes the benefits of Level 3, as well as 10 On Site / WebEx days of training with a Region 10 Skyward trainer on any Skyward modules supported by the ESC.

Level 6: 15 Training Days *

Includes the benefits of Level 3, as well as 15 On Site / WebEx days of training with a Region 10 Skyward trainer on any Skyward modules supported by the ESC.

Level 7: 20 Training Days *

Includes the benefits of Level 3, as well as 20 On Site / WebEx days of training with a Region 10 Skyward trainer on any Skyward modules supported by the ESC.

* Migration of Tier 1 support from Skyward to Region 10 is free of charge. This allows districts to enter in service calls directly from the Skyward Customer Access option within the software or the Skyward Customer Support website. These calls will be directed to the ESC's queue for prompt support from Region 10 Skyward staff.

For pricing on packages, please contact Tamara Blue (Skyward Information Services Support Coordinator).